We offer a 100% unconditional, 30-day money-back guarantee on all of our monthly streaming options. Just cancel your subscription, send us your receipt and a brief reason for your refund request, and you will receive a full refund within 48 hours.
Unfortunately we do not offer refunds on any of our “own-it” formats (USB options, DVD options, or download options), nor do we offer refunds on web cam lessons, consultations or private in-studio lessons.
All physical products ship within 48 hours of purchase and ship normal U.S. mail.
For domestic orders, please allow up to 10 days from the date of purchase.
For international orders, please allow up to 2 weeks from the date of purchase.
For download and streaming options, you’ll receive an email with instructions on how to access your content within 1 hour of purchase.
For any questions: Please contact us at (808) 965-1782 from 9:00am to 5:00pm Pacific Standard Time.
Or e-mail us at firstname.lastname@example.org
Ken Tamplin Vocal Academy
RR 2, Box 3859
Pahoa, HI 96778