Ken Tamplin Vocal Academy Privacy Policy

Effective as of May 25, 2018

1 Introduction

2 About this Policy

3 Your rights and your preferences: Giving you choice and control

4 How do we collect your personal data?

5 What personal data do we collect from you?

6 What do we use your personal data for?

7 Sharing your personal data

8 Data retention and deletion

9 Transfer to other countries

10 Links

11 Keeping your data safe

12 Children

13 Changes to this Privacy Policy

14 How to contact us

1. Introduction

Thanks for choosing Ken Tamplin Vocal Academy!

At Ken Tamplin Vocal Academy, we want to give you the best possible experience to ensure that you enjoy our products and services today, tomorrow, and in the future. To do this we need to understand your singing needs so we can deliver an exceptional and personalized products and services specifically for you. That said, your privacy and the security of your personal data is, and will always be, enormously important to us. So, we want to transparently explain how and why we gather, store, share and use your personal data - as well as outline the controls and choices you have around when and how you choose to share your personal data.

That is our objective, and this Privacy Policy (“Policy”) will explain exactly what we mean in further detail below.

2. About this Policy

This Policy sets out the essential details relating to your personal data relationship with Ken Tamplin Vocal Academy. The Policy applies to all Ken Tamplin products and services and any associated services.

From time to time, we may develop new or offer additional products and services. If the introduction of these new or additional products and services results in any change to the way we collect or process your personal data we will provide you with more information and additional terms or policies. Unless stated otherwise when we introduce these new or additional services, they will be subject to this Policy.

The aim of this Policy is to:

  1. Ensure that you understand what personal data we collect about you, the reasons why we collect and use it, and who we share it with;
  2. Explain the way we use the personal data that you share with us in order to give you a great experience when you are using the Ken Tamplin Vocal Academy products and services; and
  3. Explain your rights and choices in relation to the personal data we collect and process about you and how we will protect your privacy.

We hope this helps you to understand our privacy commitments to you. For information on how to contact us if you ever have any questions or concerns, please see the ‘How to Contact Us’ Section 14 below. Alternatively, if you do not agree with the content of this Policy, then please remember it is your choice whether you want to use the Ken Tamplin Vocal Academy products and services.

3. Your rights and your preferences: Giving you choice and control

You may be aware that a new European Union law, called the General Data Protection Regulation or "GDPR" gives certain rights to individuals in relation to their personal data. Accordingly, we have implemented additional transparency and access controls in our Privacy Center and Privacy Settings to help users take advantage of those rights. As available and except as limited under applicable law, the rights afforded to individuals are:

  • Right of Access - the right to be informed of and request access to the personal data we process about you;
  • Right to Rectification - the right to request that we amend or update your personal data where it is inaccurate or incomplete;
  • Right to Erasure - the right to request that we delete your personal data;
  • Right to Restrict - the right to request that we temporarily or permanently stop processing all or some of your personal data;
  • Right to Object -
  • the right, at any time, to object to us processing your personal data on grounds relating to your particular situation;
  • the right to object to your personal data being processed for direct marketing purposes;
  • Right to Data Portability - the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service; and
  • Right not to be subject to Automated Decision-making - the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.

In order to enable you to exercise these rights with ease and to record your preferences in relation to how Ken Tamplin Vocal Academy uses your personal data, we provide you with access to the following settings via your Account Settings page:

  • Privacy Settings - allows you to control some of the categories of personal data we process about you, enables you to access your personal data via a ‘Download my Data’ button, and includes a link to the Privacy Center on KenTamplinVocalAcademy.com where you can find out more information about how Ken Tamplin Vocal Academy uses your personal data and what your rights are; and,
  • Notification Settings - allows you to choose which communications you receive from Ken Tamplin Vocal Academy, manage your publicly available personal data, and set your sharing preferences.

The Privacy Center puts you in control of how Ken Tamplin Vocal Academy processes your personal data. It provides you with information about what happens if you adjust your settings on your Account Settings page and how to opt out of receiving certain messages from Ken Tamplin Vocal Academy. If we send you electronic marketing messages based on your consent or as otherwise permitted by applicable law, you may, at any time, respectively withdraw such consent or declare your objection (“opt-out”) at no cost. The electronic marketing messages you receive from Ken Tamplin Vocal Academy (e.g. those sent via email) also will include an opt-out mechanism within the message itself (e.g. an unsubscribe link in the emails we send to you).

You can find out more about the GDPR rights described above and the controls we provide to all Ken Tamplin Vocal Academy users with respect to these rights in the ‘Your Rights’ section contained in the Privacy Center. If you have any questions about your privacy, your rights, or how to exercise them, please contact our Data Protection Officer using the ‘Contact Us’ form on the Privacy Center. We will respond to your request within a reasonable period of time upon verification of your identity. If you are unhappy with the way we are using your personal data you can also contact and are free to lodge a complaint with the United States Data Protection Authority or your local Data Protection Authority.

4. How do we collect your personal data?

We collect your personal data in the following ways:

  1. When you sign up for the Ken Tamplin Vocal Academy Products or Services - when you sign up to the Ken Tamplin Vocal Academy Service, we collect certain personal data so you can use the Ken Tamplin Vocal Academy Service such as your email address, birth date, gender, and country.
  2. Through your use of Ken Tamplin Vocal Academy Products or Services - when you use the Ken Tamplin Vocal Academy Products or Services, we collect personal data about your use of the Ken Tamplin Vocal Academy Products or Services, such as what videos or lessons you have played.
  3. Personal data collected that enables us to provide you with additional features/functionality - from time to time, you also may provide us with additional personal data or give us your permission to collect additional personal data e.g. to provide you with more features or functionality. As described further below, we will not collect photos, precise mobile device location, voice data, or contacts from your device without your prior consent. You always will have the option to change your mind and withdraw your consent at any time.
  4. From third parties - we will receive personal data about you and your activity from third parties, including advertisers and partners we work with in order to provide you with the Ken Tamplin Vocal Academy Products or Services (please see ‘Sharing your personal data’ Section 7 below). We will use this personal data either where you have provided your consent to the third party or to Ken Tamplin Vocal Academy to that data sharing taking place or where Ken Tamplin Vocal Academy has a legitimate interest to use the personal data in order to provide you with Ken Tamplin Vocal Academy Products or Services.

We use anonymised and aggregated information for purposes that include testing our IT systems, research, data analysis, creating marketing and promotion models, improving the Ken Tamplin Vocal Academy Products or Services, and developing new features and functionality within the Ken Tamplin Vocal Academy Products or Services.

5.What personal data do we collect from you?

We have set out in the tables below the categories of personal data we collect and use about you:

Personal data collected when you sign up for the Ken Tamplin Vocal Academy Products and Services

Categories of personal data

Description of category

Account Registration Data

This is the personal data that is provided by you or collected by us to enable you to sign up for and use the Ken Tamplin Vocal Academy Products and Services. This includes your email address, birth date, gender, postal code, and country.

Some of the personal data we will ask you to provide is required in order to create your account. You also have the option to provide us with some additional personal data in order to make your account more personalized.

The exact personal data we will collect depends on the type of Ken Tamplin Vocal Academy Products or Services you sign up for and whether or not you use a Third Party Service (such as Facebook or YouTube) to sign up and use the Ken Tamplin Vocal Academy Products and Services. If you use a Third Party Service to create an account, we will receive personal data via that Third Party Service but only when you have consented to that Third Party Service sharing your personal data with us.

Personal data collected through your use of the Ken Tamplin Vocal Academy Products and Services

Categories of personal data

Description of category

KTVA Service Usage Data

This is the personal data that is collected about you when you are using the Ken Tamplin Vocal Academy Products and Services - this may include:

  • Information about your type of Ken Tamplin Vocal Academy Lesson plan.
  • Information about your interactions with the Ken Tamplin Vocal Academy Products and Services which includes the date and time of any requests you make, lessons you have listened to, video content you’ve watched, and your interactions with other Ken Tamplin Vocal Academy users. This also may include details of your use of Third Party Applications and advertising you receive.
  • User Content you post to Ken Tamplin Vocal Academy including messages you send and/or receive via Ken Tamplin Vocal Academy and your interactions with the Ken Tamplin Vocal Academy Customer Service team.
  • Technical Data which may include URL information, cookie data, your IP address, the types of devices you are using to access or connect to the Ken Tamplin Vocal Academy Products and Services, unique device IDs, device attributes, network connection type (e.g. WiFi, 3G, LTE, Bluetooth) and provider, network and device performance, browser type, language, information enabling digital rights management, operating system, and Ken Tamplin Vocal Academy application version.
  • Motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope) required for the purposes of providing specific features of the Ken Tamplin Vocal Academy Products and Services to you.

Personal data collected with your permission that enables us to provide you with additional features/functionality

Categories of personal data

Description of category

Voluntary Mobile Data

In addition to the mobile data we collect to provide you with Ken Tamplin Vocal Academy Products and Services (outlined above), you also have the option to give us your consent to collect additional personal data from your mobile device to provide you with features/functionality that will enhance your Ken Tamplin Vocal Academy Products and Services experience.

We will not access any of the personal data listed below without first obtaining your consent:

  • Your photos - If you give us permission to access your photos or camera, we will only access images that you specifically choose to share with us and metadata related to those images, such as the type of file and the size of the image. We will never scan or import your photo library or camera roll;
  • Your precise mobile device location - If you give us permission to access your precise location, this enables us to access your GPS or Bluetooth to provide location-aware functionality in the Ken Tamplin Vocal Academy Products and Services. Please note that this does not include your IP address. We use your IP address to determine non-precise location, for example, what country you are in to comply with our licensing agreements;
  • Your voice data - If you give us permission, this enables us to access the voice commands captured via your device microphone to enable you to interact with the Ken Tamplin Vocal Academy Products and Services with your voice. Please note you will always have the ability to turn off the microphone feature; and,
  • Your contacts - If you give us permission to access your contacts, this enables us to access individual contacts stored on your device to help you find friends who use Ken Tamplin Vocal Academy Products and Services.

Payment Data

We may collect such personal data if you sign up for a Trial or purchase any of our Paid Vocal Lessons or make other purchases through Ken Tamplin Vocal Academy Products and Services. The exact personal data collected will vary depending on the payment method (e.g. direct via your mobile phone carrier or by invoice) but will include information such as:

  • Name;
  • Date of birth;
  • Credit or debit card type, expiration date, and certain digits of your card number;
  • Postal code;
  • Mobile phone number; and
  • Details of your transaction history.

Contests, Surveys and Sweepstakes Data

This personal data is used to allow you to sign up and participate in these types of promotions. The exact personal data collected will vary depending on the promotion.

Marketing Data

This personal data is used to enable Ken Tamplin Vocal Academy and our partners / service providers to send you marketing communications either:

  • Via email;
  • Whilst using the Ken Tamplin Vocal Academy Products and Services; and/or
  • Direct from the third party.

6. What do we use your personal data for?

When you use or interact with Ken Tamplin Vocal Academy Products and Services, we use a variety of technologies to process the personal data we collect about you for various reasons. We have set out in the table below the reasons why we process your personal data, the associated legal bases we rely upon to legally permit us to process your personal data, and the categories of personal data (identified in Section 5 ‘What personal data do we collect from you?’) used for these purposes:

Description of why Ken Tamplin Vocal Academy processes your personal data (‘processing purpose’)

Legal Basis for the processing purpose

Categories of personal data used by KTVA for the processing purpose

To provide, personalize, and improve your experience with the Ken Tamplin Vocal Academy Products and Services and other services and products provided by Ken Tamplin Vocal Academy, for example by providing customized, personalized, or localized content, recommendations, features, and advertising on or outside of the Ken Tamplin Vocal Academy Products and Services (including for third party products and services).

  • Performance of a Contract
  • Legitimate Interest
  • Account Registration Data
  • Service Usage Data

To understand how you access and use the Ken Tamplin Vocal Academy Products and Services to ensure technical functionality of the Ken Tamplin Vocal Academy Products and Services, develop new products and services, and analyze your use of the Ken Tamplin Vocal Academy Products and Services, including your interaction with applications, advertising, products, and services that are made available, linked to, or offered through the Ken Tamplin Vocal Academy Products and Services.

  • Performance of a Contract
  • Legitimate Interest
  • Account Registration Data
  • Service Usage Data

To communicate with you for Ken Tamplin Vocal Academy Products and Services-related purposes.

  • Performance of a Contract
  • Legitimate Interest
  • Account Registration Data
  • Service Usage Data

To process your payment to prevent or detect fraud including fraudulent payments and fraudulent use of the Ken Tamplin Vocal Academy Products and Services.

  • Performance of a Contract
  • Compliance with legal obligations
  • Legitimate Interest
  • Payment Data

To communicate with you, either directly or through one of our partners, for:

  • marketing,
  • research,
  • participation in contests, surveys and sweepstakes,
  • promotional purposes,

via emails, notifications, or other messages, consistent with any permissions you may have communicated to us (e.g., through your Account Settings page).

  • Consent
  • Legitimate Interest
  • Contests, Surveys and Sweepstakes Data
  • Marketing Data

To provide you with features, information, advertising, or other content which is based on your specific location.

  • Consent
  • Voluntary Mobile Data

If you require further information about the balancing test that Ken Tamplin Vocal Academy has undertaken to justify its reliance on the legitimate interest legal basis under the GDPR, please see Section 14 ‘How to contact us’ for further details on how to contact us.

7. Sharing your personal data

We have set out the categories of recipients of the personal data collected or generated through your use of the Ken Tamplin Vocal Academy Products and Services.

Publicly available information

The following personal data will always be publicly available on Ken Tamplin Vocal Academy Products and Services: your name and/or username, profile picture, who you follow and who follows you on the Ken Tamplin Vocal Academy Products and Services, your recently played videos and lessons.

Personal data you may choose to share

The following personal data will only be shared with the categories of recipients outlined in the table below if:

  • you choose to make use of a specific Ken Tamplin Vocal Academy Product and Service feature where sharing of particular personal data is required for the proper use of the Ken Tamplin Vocal Academy Product and Service feature; or
  • you grant us your permission to share the personal data, e.g. by selecting the appropriate setting in the Ken Tamplin Vocal Academy Products and Services.

Categories of Recipients

Reason for sharing

Third Party Applications you connect to your Ken Tamplin Vocal Academy Account

If you connect your Ken Tamplin Vocal Academy account to a Third Party Application, such as, for example, social media, audio, television, or automotive platforms, Ken Tamplin Vocal Academy may share your Service Usage Data so you can connect to your Ken Tamplin Vocal Academy account.

Third Party Applications you use to log into Ken Tamplin Vocal Academy.

If you log into a Third Party Application using your Ken Tamplin Vocal Academy account credentials, then that Third Party Application may have access to certain Service Usage Data such as your lessons, saved content and activity.

You will receive a notification before connecting to the Third Party Application to let you know what personal data will be shared / accessible to that Third Party Application.

Support Community

When you register for a Ken Tamplin Vocal Academy Support Account on the Ken Tamplin Vocal Academy Support Community (the Forum), we will ask you to create a specific Ken Tamplin Vocal Academy Support Community username. This will be publicly displayed to anyone who accesses the Ken Tamplin Vocal Academy Support Community along with any questions or comments you post.

Your Ken Tamplin Vocal Academy Followers

There also may be times when you want us to share certain Service Usage Data, specifically information about your use of Ken Tamplin Vocal Academy, with other Ken Tamplin Vocal Academy users known as ‘Your Ken Tamplin Vocal Academy Followers’.

For example, when you make playlists or videos, you might want those playlists and videos to be visible to others on the Ken Tamplin Vocal Academy Products and Services, but you can also make your playlists or videos private at any time.

Artists and Record Labels

You can ask us to share personal data (like your email address) with artists or record labels, or other partners who may want to directly send you news or promotional offers, but you can also revoke that consent at any time.

Learn more about how to manage notifications, your publicly available information, and what you share with others in the ‘Your rights and your preferences: Giving you choice and control’ Section 3 of this Policy.

Information we may share

Categories of Recipients

Reason for sharing

Service Providers and Others

We use technical service providers which may operate the technical infrastructure that we need to provide the Ken Tamplin Vocal Academy Products and Services, in particular providers which host, store, manage, and maintain the Ken Tamplin Vocal Academy application, its content and the data we process.

We use technical service providers to help us communicate with you, as described in Section 6 of this Policy.

We use marketing and advertising partners to show you more tailored content, or to help us understand your use of the Ken Tamplin Vocal Academy Products and Services, to provide you with a better service. We also may share personal data with certain marketing and advertising partners to send you promotional communications about Ken Tamplin Vocal Academy.

Ken Tamplin Vocal Academy Partners

If you access the Ken Tamplin Vocal Academy Products and Services through an offer that you received or purchased from a third party such as your mobile network operator, we share personal data with that third party about your use of the Ken Tamplin Vocal Academy Products and Services, such as whether and to what extent you have used the offer, activated a Ken Tamplin Vocal Academy account, or actively used the Ken Tamplin Vocal Academy Products and Services.

Depending on how you sign up for the Ken Tamplin Vocal Academy Products and Services (e.g. through a third party service or a mobile provider), we share your Ken Tamplin Vocal Academy username or other Account Registration Data as necessary to enable your account.

We also may share your personal data in a pseudonymised format with our music industry partners to help them understand how the content they license to us is performing and to enable you to listen to streaming content via the Ken Tamplin Vocal Academy Products and Services.

We also share your personal data in a pseudonymised format with marketing partners who help us with promotional efforts and with advertisers that allow us to offer a free service.

Academic Researchers

We will share your personal data for activities such as statistical analysis and academic study but only in a pseudonymised format.

Other Ken Tamplin Vocal Academy Companies

We will share your personal data with other Ken Tamplin Vocal Academy companies to carry out our daily business operations and to enable us to maintain and provide the Ken Tamplin Vocal Academy Products and Services to you.

Law Enforcement and Data Protection Authorities

We will share your personal data when we in good faith believe it is necessary for us to do so in order to comply with a legal obligation under applicable law, or respond to valid legal process, such as a search warrant, a court order, or a subpoena.

We also will also share your personal data where we in good faith believe that it is necessary for the purpose of our own, or a third party’s legitimate interest relating to national security, law enforcement, litigation, criminal investigation, protecting the safety of any person, or to prevent death or imminent bodily harm, provided that we deem that such interest is not overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data.

Purchasers of our business

We will share your personal data in those cases where we sell or negotiate to sell our business to a buyer or prospective buyer. In this situation, Ken Tamplin Vocal Academy will continue to ensure the confidentiality of your personal data and give you notice before your personal data is transferred to the buyer or becomes subject to a different Privacy Policy.

8. Data retention and deletion

We keep your personal data only as long as necessary to provide you with the Ken Tamplin Vocal Academy Products and Services and for legitimate and essential business purposes, such as maintaining the performance of the Ken Tamplin Vocal Academy Products and Services, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. We keep some of your personal data for as long as you are a user of the Ken Tamplin Vocal Academy Products and Services. For example, we keep your playlists, lessons library, and account information.

If you request, we will delete or anonymise your personal data so that it no longer identifies you, unless, we are legally allowed or required to maintain certain personal data, including situations such as the following:

  • If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal data until the issue is resolved;
  • Where we are required to retain the personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law; and/or,
  • Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.

9. Transfer to other countries

Ken Tamplin Vocal Academy shares your personal data globally with other companies in the Ken Tamplin Vocal Academy Group in order to carry out the activities specified in this Policy. This includes to Ken Tamplin Vocal Academy Group companies in the following countries: Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong, Italy, Japan, Luxembourg, Mexico, The Netherlands, Poland, Singapore, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom and the United States of America. Ken Tamplin Vocal Academy may also subcontract processing to, or share your personal data with, third parties located in countries other than your home country. Your personal data, therefore, may be subject to privacy laws that are different from those in your country of residence.

Personal data collected within the European Union and Switzerland may, for example, be transferred to and processed by third parties located in a country outside of the European Union and Switzerland. In such instances Ken Tamplin Vocal Academy shall ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws and, in particular, that appropriate contractual, technical, and organisational measures are in place such as the Standard Contractual Clauses approved by the EU Commission.

For further details of the security measures we use to protect your personal data, please see the ‘Keeping your personal data safe’ Section 11 of this Policy.

10. Links

We may display advertisements from third parties and other content that links to third-party websites. We cannot control or be held responsible for third parties’ privacy practices and content. If you click on a third-party advertisement or link, please understand that you are leaving the Ken Tamplin Vocal Academy Products and Services and any personal data you provide will not be covered by this Policy. Please read their privacy policies to find out how they collect and process your personal data.

11. Keeping your personal data safe

We are committed to protecting our users’ personal data. We implement appropriate technical and organisational measures to help protect the security of your personal data; however, please note that no system is ever completely secure. We have implemented various policies including pseudonymisation, encryption, access, and retention policies to guard against unauthorised access and unnecessary retention of personal data in our systems.

Your password protects your user account, so we encourage you to use a unique and strong password, limit access to your computer and browser, and log out after having used the Spotify Service.

12. Children

The Ken Tamplin Vocal Academy Products and Services are not directed to children under the age of 13 years. However, in some countries, stricter age limits may apply under local law.

We do not knowingly collect personal data from children under 13 years or under the applicable age limit (the “Age Limit”). If you are under the Age Limit, please do not use the Ken Tamplin Vocal Academy Products and Services, and do not provide any personal data to us.

If you are a parent of a child under the Age Limit and become aware that your child has provided personal data to Ken Tamplin Vocal Academy, please contact us using the ‘Contact Us’ form on the Contact Us page, and you may request exercise of your applicable rights detailed in the ‘Your rights and your preferences: Giving you choice and control’ Section 3 of this Policy.

If we learn that we have collected the personal data of a child under the age of 13 years, we will take reasonable steps to delete the personal data. This may require us to delete the Ken Tamplin Vocal Academy account for that child.

13. Changes to this Privacy Policy

We may occasionally make changes to this Policy.

When we make material changes to this Policy, we’ll provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the Ken Tamplin Vocal Academy Products and Services or by sending you an email. We may notify you in advance.

Please, therefore, make sure you read any such notice carefully.

14. How to contact us

Thank you for reading our Privacy Policy. If you have any questions about this Policy, please contact our Data Protection Officer by using the ‘Contact Us’ form on the Contact Us page or by emailing us at the following email address:

ktvainfo@gmail.com

Or by writing to us at the following address:

Ken Tamplin Vocal Academy
RR 2, Box 3859
Pahoa, HI 96778

Or by calling us at the following phone number:

(808) 965-1782

We hope you enjoy Ken Tamplin Vocal Academy!

© Ken Tamplin Vocal Academy.